How can businesses measure the success of their efforts to incorporate cultural sensitivity into their customer service strategies, and what key metrics should they track to ensure they are effectively meeting the needs of diverse customer groups?

Businesses can measure the success of their cultural sensitivity efforts in customer service by tracking customer satisfaction rates, feedback from diverse customer groups, and employee training completion rates on cultural sensitivity. Key metrics to track include customer retention rates, customer complaints related to cultural insensitivity, and the diversity of their customer base. By consistently monitoring these metrics, businesses can ensure they are effectively meeting the needs of diverse customer groups and making progress in their cultural sensitivity initiatives.