How can companies measure the impact of cultural diversity on their CX strategies and overall business performance in the global market, and what key metrics should they consider when evaluating the effectiveness of their diversity initiatives?

Companies can measure the impact of cultural diversity on their CX strategies and overall business performance by analyzing customer feedback, employee satisfaction surveys, and retention rates. Key metrics to consider when evaluating the effectiveness of diversity initiatives include customer satisfaction scores, employee engagement levels, representation of diverse groups in leadership positions, and the ability to attract and retain diverse talent. By tracking these metrics, companies can assess the impact of cultural diversity on their CX strategies and overall business performance in the global market.

Keywords

cultural diversity CX strategies business performance key metrics diversity initiatives

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