How can companies measure the impact of cultural diversity on their customer experience strategies and what key performance indicators should they track to ensure the success of their international teams?

Companies can measure the impact of cultural diversity on their customer experience strategies by analyzing customer feedback, conducting surveys, and monitoring customer satisfaction levels across different cultural demographics. Key performance indicators to track the success of international teams include customer retention rates, customer loyalty, customer satisfaction scores, and sales performance in diverse markets. It is also important to track employee engagement, cultural competence training completion rates, and diversity within the workforce to ensure the effectiveness of cultural diversity initiatives.