How can companies measure the impact of cross-departmental collaboration on customer experience, and what strategies can they implement to continuously improve this collaboration over time?

Companies can measure the impact of cross-departmental collaboration on customer experience by tracking key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates. They can also gather feedback directly from customers through surveys or focus groups to understand their perception of collaboration. To continuously improve collaboration over time, companies can establish clear communication channels between departments, provide training on collaboration skills, incentivize teamwork through rewards and recognition, and regularly review and adjust processes to optimize efficiency and effectiveness.