How can companies measure the success of cross-department collaboration in improving customer experience, and what key performance indicators should be considered to track progress effectively?

Companies can measure the success of cross-department collaboration in improving customer experience by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and average resolution time for customer inquiries. These metrics can help gauge the impact of collaboration on overall customer experience and identify areas for improvement. Additionally, companies can also consider monitoring employee engagement levels, collaboration frequency, and alignment with customer-centric goals to ensure that cross-department collaboration is effectively contributing to a positive customer experience.