How can companies effectively measure a candidate's ability to adapt and respond to changing customer needs and expectations during the hiring process?

Companies can effectively measure a candidate's ability to adapt and respond to changing customer needs and expectations during the hiring process by incorporating situational and behavioral questions into interviews that assess their past experiences in similar situations. They can also use case studies or simulations to evaluate how candidates approach and solve problems in real-time. Additionally, conducting reference checks with previous employers or colleagues can provide insight into a candidate's adaptability and customer-centric approach. Lastly, utilizing psychometric assessments or personality tests can help identify candidates who possess the necessary skills and traits to thrive in a dynamic customer-focused environment.