How can organizations measure the effectiveness of augmented reality and virtual reality training in improving employee skills in customer experience, and what metrics can be used to track progress and success in this area?

Organizations can measure the effectiveness of augmented reality and virtual reality training in improving employee skills in customer experience by conducting pre- and post-training assessments to evaluate knowledge and skills gained. They can also track employee performance metrics such as customer satisfaction scores, average handling time, and first call resolution rates to measure the impact of training on customer experience. Additionally, organizations can use metrics like employee engagement and retention rates to gauge the overall success of augmented reality and virtual reality training in enhancing customer experience skills.