How can organizations effectively measure the emotional connection of new employees to CX goals and what strategies can be implemented to strengthen this connection over time?

Organizations can effectively measure the emotional connection of new employees to CX goals by conducting regular surveys or feedback sessions to gauge their level of engagement and alignment with the organization's customer experience objectives. To strengthen this connection over time, organizations can focus on building a strong company culture that emphasizes customer-centric values, provide ongoing training and development opportunities to help employees understand the importance of CX goals, and recognize and reward employees who demonstrate a strong commitment to delivering exceptional customer experiences. Additionally, creating opportunities for new employees to interact with customers directly can help them develop a deeper understanding and appreciation for the impact of their work on customer satisfaction.