How can companies measure the effectiveness of their onboarding process in instilling a customer-first mindset in new employees, and what strategies can be implemented to continuously improve and evolve this training to ensure long-term success in customer satisfaction and loyalty?

Companies can measure the effectiveness of their onboarding process in instilling a customer-first mindset in new employees by tracking key performance indicators related to customer satisfaction and loyalty, such as Net Promoter Score or customer retention rates. To continuously improve and evolve this training, companies can gather feedback from new employees, customers, and managers to identify areas for improvement. Implementing regular training sessions, mentorship programs, and real-life customer interaction opportunities can help reinforce the importance of a customer-first mindset and ensure long-term success in customer satisfaction and loyalty.