How can companies measure the effectiveness of their employees' technology training in delivering exceptional customer service, and what strategies can be implemented to continuously improve their skills and performance in this area?

Companies can measure the effectiveness of employees' technology training in delivering exceptional customer service by tracking key performance indicators such as customer satisfaction ratings, response times, and resolution rates. Additionally, conducting regular evaluations and assessments of employees' skills and knowledge can help identify areas for improvement. Strategies to continuously improve employees' skills and performance in this area include providing ongoing training and development opportunities, offering feedback and coaching, and encouraging a culture of continuous learning and improvement. Additionally, implementing technology tools that facilitate better communication and collaboration can also enhance employees' ability to deliver exceptional customer service.

Keywords

employee training customer service performance measurement continuous improvement technology tools

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