How can companies effectively measure the impact of their employees consistently living out the values of customer experience, and what strategies can they implement to continuously improve and evolve their customer service standards?

Companies can measure the impact of employees consistently living out customer experience values by tracking customer satisfaction metrics, conducting regular employee evaluations, and collecting feedback from customers. To continuously improve and evolve customer service standards, companies can implement regular training programs, provide incentives for employees who excel in customer service, and foster a culture of open communication and collaboration among team members. Additionally, companies can use technology to streamline processes, gather data on customer interactions, and identify areas for improvement.