How can companies measure the effectiveness of their customer experience training programs that incorporate both technology-driven methods and traditional approaches, and what strategies can they implement to continuously improve and evolve their training initiatives?

Companies can measure the effectiveness of their customer experience training programs by tracking key metrics such as customer satisfaction scores, employee performance data, and customer retention rates. They can also utilize technology-driven tools like training software to assess employee progress and skill development. To continuously improve and evolve their training initiatives, companies can gather feedback from both employees and customers, conduct regular training needs assessments, and stay updated on the latest trends and best practices in customer experience training. Additionally, they can invest in ongoing training and development opportunities for employees to ensure they are equipped with the necessary skills and knowledge to deliver exceptional customer experiences.