How can companies effectively measure the long-term retention and application of customer experience knowledge gained from cross-departmental training sessions, and what strategies can be implemented to ensure continued collaboration and knowledge sharing among employees?

Companies can effectively measure the long-term retention and application of customer experience knowledge gained from cross-departmental training sessions by conducting regular follow-up assessments and surveys to gauge employees' understanding and application of the concepts learned. To ensure continued collaboration and knowledge sharing among employees, companies can implement strategies such as creating cross-departmental projects and teams, establishing a knowledge-sharing platform or database, organizing regular meetings or workshops focused on customer experience, and incentivizing employees to participate in collaborative efforts. Additionally, fostering a culture of open communication and recognition of employees' contributions to knowledge sharing can further encourage collaboration and continuous learning.