How can companies measure the success of their efforts to instill a customer-centric mindset in new employees through their onboarding process, and what strategies can they implement to continually improve and reinforce this mindset over time?

Companies can measure the success of their efforts by tracking key performance indicators related to customer satisfaction, retention, and loyalty. They can also conduct surveys or interviews with new employees to gauge their understanding and implementation of customer-centric principles. To continually improve and reinforce this mindset, companies can provide ongoing training and development opportunities, establish mentorship programs, incorporate customer feedback into employee evaluations, and reward employees who exemplify customer-centric behavior. Additionally, creating a culture that values and prioritizes customer satisfaction at all levels of the organization can help sustain a customer-centric mindset over time.