How can companies measure the effectiveness of cultural sensitivity training in their onboarding process for customer experience team members, and what strategies can be implemented to continuously improve and evolve the training program over time?

Companies can measure the effectiveness of cultural sensitivity training by conducting post-training surveys to gather feedback from team members on the training's impact. They can also track customer satisfaction metrics before and after the training to see if there is an improvement in customer experience. To continuously improve the training program, companies can incorporate real-life scenarios and case studies, provide ongoing refresher courses, seek input from diverse team members for feedback, and stay updated on cultural trends and changes to ensure the training remains relevant and effective. Additionally, creating a safe space for open dialogue and discussion about cultural differences can help team members feel more comfortable and confident in applying their training to real-world situations.