How can organizations measure the success of their efforts to promote cross-departmental collaboration in sharing customer insights and driving innovation, and what strategies can be implemented to continuously improve and sustain this collaboration over time?

Organizations can measure the success of their efforts to promote cross-departmental collaboration by tracking key performance indicators related to innovation, such as the number of new ideas generated or successful product launches. They can also conduct surveys or interviews to gather feedback from employees on the effectiveness of collaboration efforts. To continuously improve and sustain collaboration over time, organizations can implement strategies such as fostering a culture of open communication, providing training on collaboration skills, and creating cross-functional teams to work on projects together. Regularly reviewing and adjusting collaboration processes based on feedback and results can help ensure long-term success.