How can companies measure the effectiveness of their CX Ambassador training programs in improving empathy and understanding towards customers, and what strategies can they implement to continuously enhance these skills over time?

Companies can measure the effectiveness of their CX Ambassador training programs by conducting surveys or feedback sessions with both employees and customers to gauge improvements in empathy and understanding. They can also track key performance indicators such as customer satisfaction scores and retention rates. To continuously enhance these skills over time, companies can provide ongoing training and development opportunities, encourage regular communication and feedback between employees and customers, and incorporate empathy-building exercises into regular team meetings or workshops. Additionally, fostering a culture of empathy and customer-centricity throughout the organization can help reinforce these skills in the long term.