How can a company effectively assess and measure the alignment of its core values with those of its CX ambassadors to ensure a cohesive culture and enhance customer experiences?

A company can effectively assess and measure the alignment of its core values with those of its CX ambassadors by regularly communicating and reinforcing core values through training, feedback, and recognition programs. Conducting regular surveys or feedback sessions with CX ambassadors to gauge their understanding and commitment to the company's values can also help in assessing alignment. Additionally, tracking key performance indicators related to customer satisfaction, employee engagement, and retention can provide insights into how well core values are being upheld by CX ambassadors and how it impacts customer experiences. By fostering a culture of transparency, open communication, and continuous improvement, a company can ensure that its core values are embraced by CX ambassadors and reflected in customer interactions, leading to enhanced customer experiences.