How can companies ensure that their training and development programs not only improve employee understanding and prioritization of customer experience, but also drive tangible business results such as increased revenue and market share?

Companies can ensure that their training and development programs improve employee understanding and prioritization of customer experience by aligning the training with the company's overall business goals and objectives. They can also incorporate real-life examples and case studies to make the training more relatable and practical for employees. To drive tangible business results such as increased revenue and market share, companies should track and measure the impact of the training programs through key performance indicators and regularly evaluate the effectiveness of the training in achieving business outcomes. Additionally, providing continuous feedback and reinforcement of the training content can help employees apply their learnings in their day-to-day interactions with customers, ultimately leading to improved business results.