What role does employee training and development play in maximizing the ROI of customer experience initiatives for businesses with limited resources?

Employee training and development is crucial in maximizing the ROI of customer experience initiatives for businesses with limited resources. Well-trained employees are better equipped to provide exceptional customer service, leading to increased customer satisfaction and loyalty. This, in turn, can result in higher retention rates and increased customer lifetime value. Investing in employee training can also lead to improved productivity and efficiency, ultimately helping businesses make the most of their limited resources and achieve a higher return on investment from their customer experience initiatives.