How can companies ensure that employees are fully engaged and actively participating in virtual reality or augmented reality CX trainings to maximize the benefits of this innovative technology?

Companies can ensure that employees are fully engaged in virtual reality or augmented reality CX trainings by providing clear objectives and goals for the training sessions. They should also offer interactive and engaging content that is relevant to employees' roles and responsibilities. Additionally, companies can encourage participation by incorporating gamification elements, such as rewards or competition, to make the training more enjoyable and motivating. Regular feedback and support from supervisors or trainers can also help employees stay engaged and actively participate in the training sessions.