How can companies ensure that their employee experience directly impacts customer satisfaction, and what strategies can be implemented to continuously improve this alignment over time?

Companies can ensure that their employee experience directly impacts customer satisfaction by investing in employee training and development, fostering a positive work culture, and aligning employee goals with customer-centric objectives. Strategies that can be implemented to continuously improve this alignment over time include gathering feedback from both employees and customers, implementing regular performance evaluations, and providing ongoing support and resources for employees to deliver exceptional customer service. By prioritizing employee engagement and empowerment, companies can create a strong foundation for enhancing customer satisfaction and loyalty.