How can companies ensure that their employees are effectively trained and empowered to serve as CX ambassadors in order to maximize the impact on overall customer satisfaction and loyalty?

Companies can ensure that their employees are effectively trained and empowered to serve as CX ambassadors by providing comprehensive training programs that focus on customer service skills, product knowledge, and problem-solving techniques. Additionally, companies should foster a culture of empowerment by encouraging employees to take ownership of customer interactions and make decisions that prioritize customer satisfaction. Regular feedback and coaching sessions can help employees continuously improve their skills and confidence in representing the company's brand. By recognizing and rewarding employees who excel in customer service, companies can further motivate their staff to go above and beyond in creating positive customer experiences.