How can a company ensure that the influence of a CX Ambassador extends beyond just customer service and positively impacts other departments or aspects of the organization's operations?

A company can ensure that the influence of a CX Ambassador extends beyond customer service by involving them in cross-functional teams and projects, where they can share their customer-centric perspective with other departments. Additionally, providing training and resources to help CX Ambassadors understand the goals and challenges of different departments can help them identify opportunities for collaboration and improvement. Encouraging open communication and feedback between CX Ambassadors and other departments can also help ensure their influence is felt throughout the organization.