How can organizations ensure that the knowledge gained from interactive workshops and immersive experiences is effectively applied in day-to-day interactions with customers to enhance the overall customer experience?

Organizations can ensure that knowledge gained from interactive workshops and immersive experiences is effectively applied in day-to-day interactions with customers by providing ongoing training and support to reinforce key concepts. They can also create a culture that encourages employees to apply new knowledge and skills in their interactions with customers. Additionally, organizations can implement feedback mechanisms to gather insights on the effectiveness of the training and make necessary adjustments. Lastly, leaders can lead by example by demonstrating how to apply the knowledge gained in workshops to enhance customer interactions.