How can companies ensure that the knowledge and skills gained from cross-functional training programs are being effectively applied in day-to-day operations to improve overall customer experience and drive business success?

Companies can ensure that the knowledge and skills gained from cross-functional training programs are effectively applied by providing ongoing support and reinforcement through regular coaching and feedback sessions. They can also establish clear performance metrics and goals related to customer experience and business success, and track progress regularly. Additionally, creating a culture that values collaboration and knowledge sharing can help employees apply their new skills in their day-to-day operations. Finally, companies should encourage continuous learning and development opportunities to ensure that employees are equipped to apply their cross-functional training in a dynamic business environment.