How can CX ambassadors ensure they are effectively managing their own emotions in high-stress customer interactions to maintain a professional and empathetic demeanor?

CX ambassadors can effectively manage their own emotions in high-stress customer interactions by practicing self-awareness and recognizing triggers that may lead to emotional reactions. They can also utilize techniques such as deep breathing or taking a moment to pause and collect their thoughts before responding. Additionally, setting boundaries and seeking support from colleagues or supervisors can help CX ambassadors maintain a professional and empathetic demeanor during challenging interactions. Regular self-care practices, such as exercise, mindfulness, or seeking counseling, can also help them manage their emotions and prevent burnout in high-stress situations.