How can leadership ensure that a culture of transparency and open communication is maintained and nurtured over time within an organization, especially when facing challenges or changes in the implementation of internal CX strategies?

Leadership can ensure a culture of transparency and open communication by setting a strong example through their own actions and fostering trust among employees. They should encourage open dialogue, actively listen to feedback, and address any concerns promptly. During challenges or changes in the implementation of internal CX strategies, leadership should communicate openly about the reasons behind the decisions, involve employees in the decision-making process, and provide support and resources to help employees navigate the changes effectively. Regularly reviewing and reinforcing the importance of transparency and open communication in all aspects of the organization will help maintain and nurture this culture over time.