In what ways can companies ensure that their remote or hybrid workforce maintains a strong sense of connection and alignment with the company's customer experience goals, especially in a virtual setting?

Companies can ensure that their remote or hybrid workforce maintains a strong sense of connection and alignment with the company's customer experience goals by regularly communicating the company's mission, values, and customer experience objectives. Providing training and resources to help employees understand and embody the desired customer experience is crucial. Implementing regular check-ins, team meetings, and virtual team-building activities can also help foster a sense of connection and alignment among remote or hybrid teams. Additionally, using technology tools to facilitate collaboration and feedback can ensure that employees feel connected to the company's customer experience goals even in a virtual setting.