How can remote CX ambassadors ensure they are maintaining a high level of customer service quality and consistency while working from home, and what strategies can they implement to address any potential gaps in communication or performance?

Remote CX ambassadors can maintain a high level of customer service quality and consistency by setting clear expectations, regularly communicating with their team and supervisors, and utilizing technology tools for efficient collaboration. To address potential gaps in communication or performance, they can establish regular check-ins, provide ongoing training and feedback, and encourage open communication to address any issues promptly. Additionally, implementing performance metrics and KPIs can help track progress and identify areas for improvement in customer service delivery.