How can CX ambassadors maintain a positive and professional attitude when faced with difficult or irate customers, while still ensuring exceptional service delivery?

CX ambassadors can maintain a positive and professional attitude when dealing with difficult customers by actively listening to their concerns, empathizing with their frustrations, and remaining calm and composed. They should focus on finding solutions rather than getting defensive or escalating the situation. By maintaining a customer-centric mindset and demonstrating genuine care and concern, CX ambassadors can effectively diffuse tense situations and ensure exceptional service delivery.