How can CX ambassadors ensure they maintain a positive attitude and demeanor when faced with challenging customers, while still providing exceptional service and support?

CX ambassadors can maintain a positive attitude by actively listening to the customer's concerns, empathizing with their situation, and remaining patient and calm. They can also focus on finding solutions rather than getting caught up in the problem, and communicate clearly and effectively to manage expectations. By staying positive, empathetic, and solution-oriented, CX ambassadors can provide exceptional service and support even in challenging situations.