How can companies ensure that technology-driven multilingual customer support maintains a personal touch and human connection despite the use of AI-powered tools and translation software?

Companies can ensure that technology-driven multilingual customer support maintains a personal touch by training their AI-powered tools to mimic human conversation patterns and emotions. They can also implement personalized greetings and responses based on customer data. Additionally, companies can encourage their customer support agents to use translation software as a tool to enhance communication rather than replace it, allowing them to focus on building relationships with customers. Regularly gathering feedback from customers and making adjustments based on their preferences can also help maintain a human connection in technology-driven support interactions.