How can companies maintain employee morale and motivation in the customer service department during challenging times, such as high call volumes or difficult customer interactions, without relying solely on awards and recognition programs?

Companies can maintain employee morale and motivation in the customer service department during challenging times by providing regular feedback and coaching to help employees improve their skills and performance. Offering opportunities for professional development and growth can also keep employees engaged and motivated. Additionally, creating a positive work environment through team-building activities, open communication, and recognition of hard work can help boost morale without solely relying on awards and recognition programs.