How can leaders ensure that new employees maintain a strong emotional connection to the company's Customer Experience goals over time, and what strategies can be implemented to prevent disengagement or burnout in this area?

Leaders can ensure that new employees maintain a strong emotional connection to the company's Customer Experience goals by consistently communicating the importance of these goals and providing ongoing training and support. They can also create a positive work environment that fosters a sense of belonging and purpose. To prevent disengagement or burnout, leaders can implement strategies such as regular check-ins with employees to assess their well-being, providing opportunities for professional development and growth, and recognizing and rewarding employees for their contributions to the Customer Experience goals.