How can CX ambassadors ensure they are maintaining a high level of empathy and understanding towards customers, even during times of high stress or pressure?

CX ambassadors can maintain a high level of empathy and understanding towards customers during times of high stress or pressure by actively listening to customer concerns and feedback, practicing patience and remaining calm in difficult situations, and showing genuine care and concern for the customer's well-being. They can also seek to understand the customer's perspective and emotions, and respond with empathy and compassion. Additionally, regular training and support from the organization can help CX ambassadors stay focused on the customer experience and maintain a high level of empathy even in challenging circumstances.