How can CX ambassadors ensure they maintain a high level of empathy and problem-solving skills in high-stress situations when dealing with upset or frustrated customers?

CX ambassadors can maintain a high level of empathy and problem-solving skills in high-stress situations by actively listening to the customer's concerns, validating their emotions, and showing genuine understanding. They can also practice self-awareness and emotional regulation techniques to remain calm and composed during challenging interactions. Additionally, ongoing training and development programs can help CX ambassadors enhance their communication skills and learn effective de-escalation strategies to handle upset customers with empathy and professionalism. Regular feedback and support from supervisors can also help ambassadors navigate difficult situations and maintain a positive attitude towards problem-solving.