How can companies ensure that their CX Ambassadors maintain a high level of empathy and emotional intelligence while utilizing AI technology to enhance customer experiences?

Companies can ensure that their CX Ambassadors maintain a high level of empathy and emotional intelligence while using AI technology by providing ongoing training and development on these skills. They can also encourage regular feedback and communication between CX Ambassadors and customers to ensure that human connection is not lost. Additionally, companies can establish clear guidelines and protocols for when and how AI technology should be used in customer interactions to ensure that empathy and emotional intelligence are always prioritized.