How can CX ambassadors ensure that they maintain a high level of empathy and efficiency in customer support interactions, even during high-stress or high-volume situations?

CX ambassadors can maintain a high level of empathy and efficiency in customer support interactions during high-stress or high-volume situations by practicing active listening, showing genuine concern for the customer's issue, and remaining calm and composed. They can also prioritize urgent cases, delegate tasks effectively, and utilize tools and resources to streamline the support process. Additionally, ongoing training and support from leadership can help ambassadors stay motivated and focused on providing excellent customer service even in challenging situations.