How can CX Ambassadors ensure they are maintaining a high level of emotional intelligence when dealing with difficult or upset customers, while also resolving their issues effectively?

CX Ambassadors can maintain a high level of emotional intelligence by actively listening to the customer's concerns, showing empathy, and remaining calm and composed. They can also practice self-awareness to recognize and manage their own emotions during interactions. In addition, CX Ambassadors can use problem-solving skills to effectively address the customer's issues and find solutions that meet their needs. By combining emotional intelligence with effective problem-solving, CX Ambassadors can create a positive experience for upset customers while resolving their issues efficiently.