How can CX ambassadors ensure they are maintaining a strong emotional connection with customers in a remote setting, while utilizing technology to enhance efficiency and streamline processes?

CX ambassadors can maintain a strong emotional connection with customers in a remote setting by regularly engaging with them through personalized communication channels such as video calls, emails, and social media. They can also leverage technology tools like CRM systems and chatbots to gather customer data and provide quick responses to inquiries, ensuring a seamless customer experience. By actively listening to customer feedback and addressing their needs promptly, CX ambassadors can build trust and loyalty, ultimately strengthening the emotional connection with customers even in a remote setting.