How can companies maintain a strong customer experience culture in a remote work environment, and what strategies can be implemented to ensure that employees feel connected and empowered to deliver exceptional service to customers?

To maintain a strong customer experience culture in a remote work environment, companies can prioritize clear communication, regular feedback, and training opportunities for employees. Implementing virtual team-building activities, creating a supportive virtual work environment, and recognizing and rewarding employees for their efforts can also help employees feel connected and empowered to deliver exceptional service to customers. Additionally, providing access to technology and resources that enable employees to effectively communicate and collaborate with each other and customers can further enhance the customer experience in a remote work setting.