How can remote employees maintain a strong sense of connection and rapport with customers while working from home, and what strategies can they use to effectively address any challenges that may arise in virtual interactions?

Remote employees can maintain a strong sense of connection and rapport with customers by regularly communicating through various channels such as video calls, emails, and phone calls. They can also personalize interactions by showing genuine interest in customers' needs and preferences. To effectively address challenges in virtual interactions, remote employees can actively listen to customers, ask clarifying questions, and provide timely responses to ensure a seamless communication flow. Additionally, they can leverage technology tools like CRM systems and collaboration platforms to stay organized and maintain a high level of customer service.