How can leaders ensure that their teams maintain a customer-centric mindset during challenging times, such as periods of high stress or rapid change within the organization?

Leaders can ensure that their teams maintain a customer-centric mindset during challenging times by consistently communicating the importance of focusing on customer needs and satisfaction. They can also provide regular training and support to help employees understand the impact of their work on customers. Additionally, leaders should lead by example and demonstrate a customer-centric approach in their own actions and decisions. Encouraging open communication, feedback, and collaboration within the team can also help maintain a customer-centric mindset during periods of high stress or rapid change.