How can leaders ensure that their organization maintains a customer-centric culture over time, and what strategies can they implement to continuously improve the customer experience?

Leaders can ensure that their organization maintains a customer-centric culture by consistently emphasizing the importance of customer satisfaction and making it a core value of the company. They can also lead by example by prioritizing customer needs in decision-making processes and fostering a customer-focused mindset among employees. To continuously improve the customer experience, leaders can implement strategies such as regularly collecting feedback from customers, analyzing data to identify areas for improvement, and investing in training and development programs to enhance customer service skills among employees. Additionally, leaders can encourage innovation and creativity in finding new ways to exceed customer expectations and differentiate their organization in the market.