How can companies ensure that their customer-centric culture is maintained and reinforced across all levels of the organization, and what strategies can they employ to ensure consistency in delivering exceptional customer experiences?

Companies can ensure their customer-centric culture is maintained by clearly defining customer service expectations, providing ongoing training to all employees, and incorporating customer feedback into decision-making processes. Strategies to ensure consistency in delivering exceptional customer experiences include establishing standard operating procedures, empowering employees to make decisions that benefit the customer, and regularly measuring and monitoring customer satisfaction levels to identify areas for improvement. By prioritizing customer needs and consistently reinforcing customer-centric values throughout the organization, companies can create a culture that fosters long-term customer loyalty and success.