How can companies effectively maintain a customer-centric culture during times of change or crisis, and what strategies can they implement to ensure that employees remain focused on embodying the values of the company in all customer interactions?

Companies can effectively maintain a customer-centric culture during times of change or crisis by consistently communicating the importance of customer satisfaction to all employees. They can also provide ongoing training and support to ensure that employees understand and embody the values of the company in all customer interactions. Additionally, companies can implement feedback mechanisms to gather insights from customers and employees to continuously improve their customer service strategies. By prioritizing customer needs, fostering a positive work environment, and empowering employees to make decisions that benefit customers, companies can ensure that their customer-centric culture remains strong even during challenging times.