How can companies ensure that their customer-centric culture remains ingrained in their organization long-term, even after the initial onboarding process?

Companies can ensure that their customer-centric culture remains ingrained in their organization long-term by consistently reinforcing the importance of customer satisfaction and putting the customer at the center of all decision-making processes. This can be achieved through ongoing training and development programs that emphasize the value of customer relationships. Additionally, companies should regularly collect feedback from customers and employees to identify areas for improvement and ensure that the customer-centric culture is being effectively implemented and maintained. Finally, leadership should lead by example by demonstrating a commitment to prioritizing customer needs and fostering a customer-centric mindset throughout the organization.