How can companies ensure that their customer-centric culture remains a priority across all levels of the organization, and what strategies can be implemented to continually reinforce this mindset within the company?

Companies can ensure that their customer-centric culture remains a priority by consistently communicating the importance of customer satisfaction to all employees. This can be achieved through regular training sessions, workshops, and company-wide meetings that emphasize the significance of putting customers first. Implementing customer feedback mechanisms, such as surveys and focus groups, can also help to keep the customer at the forefront of decision-making processes. Additionally, recognizing and rewarding employees who consistently demonstrate customer-centric behaviors can reinforce this mindset within the organization and encourage others to follow suit.