How can organizations ensure that their customer-centric culture remains strong and consistent across all departments, especially as the company grows and evolves over time?

Organizations can ensure a strong and consistent customer-centric culture by clearly defining and communicating core values and expectations to all employees. Implementing regular training and development programs to reinforce customer-centric behaviors and attitudes is also essential. Additionally, creating feedback mechanisms and performance metrics that align with customer satisfaction goals can help maintain focus on customer needs. Finally, leadership must consistently model and reinforce customer-centric behaviors to set the tone for the entire organization.